As ever, Stainsby and I are jousting over the "fully aware".
The wording of HBR 100(2) makes it clear that an o/p is recoverable if the clmt could "reasonably have been expected to realise... etc". As has been analysed in CH/0858/2006 (para 29) & CH/1307/2006 (para 15), the clmt does not have to ACTUALLY realise. It is sufficient if the clmt could reasonably have been EXPECTED to realise.
Bear in mind that the above consideration only arises in any case if the o/p has been caused by an LA (or DWP etc) error. At the moment, it isn't clear that there has been an error.
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