bensup
Benefits Supervisor, Barrow-in-Furness, Cumbria Citizens Advice Bureau
Member since 24th May 2004
|
RE: HMRC delays in accepting offer to pay
Fri 03-Aug-07 11:35 AM |
We had a client who was overpaid in the first year of tax credits by £3,000 approx - client knew it was an overpayment and immediately tried to pay it back in a lump sum, only to be told they could not accept a lump sum and would take it back from on-going tax credits.
Client subsequently stopped work in 2005 and was no longer entitled to tax credits at all, the client had put the overpayment money into a high interest bank account and had not touched it.
We again contacted the tax credit office and asked that they arrange for the client to pay the amount back in full, we were told this still could not be done.
We contacted the local MP's office and eventually received details of where the cheque should be sent to - this happened.........last week!
So, from start of overpayment to finish it took 4 years for the tax credit office to "let" the client pay it back.
How many clients would have kept the money in the first place?
The tax credit system is still a shambles IMO!
|