Does anyone have a link to a download of the MI12 form for mortgage costs. Our PC packs dont contain copies and it would save a lot of time to have it to hand.

<www.dsdni.gov.uk/mi12_form.pdf>

Hope it works

Thanks muchly and sorry for delay. Been on hols.

Blimey you have long holidays

Have you used this form?
I was just wondering as its a Northern Ireland form and would like to know if PC would accept it?

.....Blimey you have long holidays......one of the perks of the Public sector - along with job insecurity and indecisive paranoia.....

Don't give me that one Mike. Job(in)security - try working for the private sector!!

Sandra - no I've not used it but had it in my 'favourites' just in case. Surely they'll have to accept but then again.....

I was only on hols for 8 days but my brain decided to stay off a bit longer. Quite common. Post hols stress disorder.

Hi Semitone, did you use that MI12 and if so was it accepted?

Form went in and still awaiting result. Pension Credit haven't been back to me or client so hoping theres no problem.

...........err, if the form went in last November it seems a longish time to get a decision ......

seems about right to me. It's only four months after all

Thats one of the problems isn't it - we have been worn down to the point where we accept a level of compency that would not be tolerated for more than five minutes in the real world - and no matter how loudly or how often we complain it doesn't really get any better....

Eggsbloodyactly

I bet I've sent complaint letters to every single customer service team in every DWP agency and the TCO as well as the local MPs. Every and I mean every response contains an apology but apart from that nothing else. They just don't learn from mistakes - or don't give a s*** is probably more to the point.

I'd complain more but I'm weary with it now and as with all of us just don't have the time to continue to vent my spleen.

I'd have been out on my ear now if I continued to make errors and take such an unreasonably lengthy time to deal with each client.

Deep breath and cup of tea......

I was phone surveyed today by a company conducting a customer satisfaction survey on behalf of DWP and other govt agencies) incl. child support agency(!). Some of the gems were (I paraphrase only slightly):

On a scale of 1 - 10 (1 = not very important, 10 = very important):

How important is it that customers understand the letters they receive?

How important is it for correspondence to be acknowledged?

How important is it for clients to understand benefit decisions?

I could go on, but I started to drift towards the end of the 15 minute call.

Explains a lot.

Beam me up Scotty. There's no intelligent life left.