27 February, 2023
22 February, 2023
Guidance identifies increased risk of financial hardship caused by rising cost of living as a key issue for firms to consider
21 February, 2023
Energy regulator also orders British Gas to suspend prepayment meter installations and the remote switching of smart meters to prepayment mode, and makes agreement with all other suppliers to suspend these practices until 31 March 2023
21 February, 2023
20 February, 2023
Energy Security Secretary calls on suppliers to consider replacing traditional meters with smart meters so that customers receive payments automatically
17 February, 2023
In addition, confirming that magistrates rely on utility companies' statements under oath on whether vulnerability checks have been carried out, Magistrates Association questions whether those statements can now be relied upon
14 February, 2023
10 February, 2023
However, Energy Security Secretary says that suppliers' failure to set out plans for redress to customers who faced wrongful installations means they are 'only at the beginning of correcting this abhorrent behaviour'
7 February, 2023
NAO warns that, while the Department is considering moving to targeted support in its next iteration of the schemes, this will require a more sophisticated approach to manage the potential increased risk of fraud and error
6 February, 2023
Direction also says that any decision to recommence listing will depend on the progress of Ofgem's investigation into the practices of energy suppliers towards vulnerable customers
3 February, 2023
Regulator launches urgent investigation into British Gas, and asks all suppliers to 'get their house in order'
3 February, 2023
23 January, 2023
Secretary of State says he wants suppliers to 'stop this practice and lend a more sympathetic ear', offering the kind of forbearance and support that a vulnerable customer struggling to pay should expect
20 January, 2023
New statutory instrument makes changes aimed at providing improved access to debt relief for the most financially vulnerable
18 January, 2023
Highlighting the 'devastating impact' energy prices have had on those with disabilities or on low incomes, letter to Mr Hunt says a targeted support mechanism is needed going forward
12 January, 2023
Citizens Advice warns that situation is so acute that energy companies must now review all prepayment meter users and commit to install credit meters where necessary to remove risk of disconnection
11 January, 2023
9 January, 2023
Resolution Foundation also highlights that, even if the cost of living crisis ended today, the adverse and unequal impacts it has had would persist
4 January, 2023
New Resolution Foundation research also finds that almost half of disabled adults have had to cut back on fuel this winter, compared to almost a third of those without a disability
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